Last updated: 9 October 2026
These Terms apply to accommodation-only bookings arranged through SonBouVillas.com by Web Travel Services Ltd.
Please read them before asking us to make a booking. Your quotation and booking confirmation will contain the specific accommodation, supplier, price, payment schedule and any booking-specific conditions.
SonBouVillas.com is operated by:
Web Travel Services Ltd Company number: 05098001 Registered office: 106 Wenallt Road, Rhiwbina, Cardiff, CF14 6TP
Web Travel Services Ltd (“WTS”, “we”, “us”) acts as travel agent for the accommodation supplier. We handle enquiries, booking requests, customer payments and booking confirmations, and receive commission for arranging bookings.
WTS does not own, operate or manage the accommodation.
The contracting accommodation supplier will be identified in your quotation or booking confirmation. For properties described as supplied through Menorca Vacations, these Terms refer to the relevant contracting accommodation supplier as “Menorca Vacations” without identifying or implying a particular legal entity.
There are two separate legal relationships:
WTS collects deposits and balance payments as agent for the identified accommodation supplier.
An enquiry, quotation or request to reserve accommodation does not create a confirmed booking.
The usual booking process is:
Your booking becomes definite only when the supplier has confirmed the accommodation, WTS has received the required payment and WTS has issued your booking confirmation.
Please check your confirmation promptly and tell us immediately if any information is incorrect.
Accommodation is normally priced in euros and per property rather than per person, unless your quotation states otherwise. Prices include VAT where applicable unless expressly stated otherwise.
Unless your quotation or booking confirmation states otherwise, WTS normally requires:
For bookings confirmed within eight weeks of arrival, full payment is required when the booking is confirmed.
The eight-week balance date is WTS’s customer payment deadline. It is separate from the supplier’s cancellation periods and does not determine the cancellation charge that applies.
Your quotation or booking confirmation will specify the total accommodation price, deposit, balance-payment deadline, accepted payment method and any promotional or rate-specific conditions.
Payment terms advertised by Menorca Vacations or another supplier for customers booking directly with that supplier do not apply to a booking made through WTS unless WTS expressly incorporates them into your quotation or booking confirmation.
Where payment is made through a secure card-payment link, the link will state the currency and amount payable. WTS does not set a sterling exchange rate. Any currency conversion, foreign-transaction charge or exchange-rate difference applied by your card provider is outside WTS’s control.
Promotional or Early Booking prices apply only where expressly included in your quotation or booking confirmation and remain subject to their stated booking deadlines, excluded dates and other conditions.
If a required payment is not received by its due date, WTS may treat the booking as cancelled after contacting you and allowing a reasonable opportunity to make payment. The applicable supplier cancellation conditions may then apply.
Please send any request to change your booking to WTS in writing at sales@sonbouvillas.com.
A change is subject to availability and the supplier’s agreement. It may result in a different accommodation price or another supplier-imposed cost. WTS will explain any known additional cost before making the change.
A requested change is not confirmed until WTS has confirmed it to you in writing.
You must send a cancellation notice to WTS in writing at sales@sonbouvillas.com.
Cancellation takes effect when WTS receives your notice. WTS will administer the cancellation with the identified accommodation supplier as its agent.
For accommodation supplied through Menorca Vacations, the following supplier cancellation charges apply. They are calculated as a percentage of the total accommodation price.
Where your booking confirmation identifies a different accommodation supplier, the supplier cancellation conditions applicable to that booking will be provided with your quotation, booking conditions or confirmation.
WTS will not apply the Menorca Rentals cancellation schedule used on SonBouGardens.com to a Menorca Vacations booking or to a booking with another supplier unless the relevant supplier has expressly confirmed that those conditions apply.
Where money is otherwise refundable following a cancellation made by you, WTS will deduct an administration charge equal to 2.5% of the amount otherwise refundable.
This is separate from any supplier cancellation charge. It is calculated on the refundable amount, not on the original booking price.
For example, if the amount otherwise refundable is €1,000, the WTS administration charge will be €25 and the refund will be €975.
If the accommodation supplier cannot provide the confirmed accommodation, WTS will work with the supplier to try to offer a suitable alternative.
You do not have to accept a replacement that is materially different from the accommodation booked. If no suitable alternative can be provided or accepted, the accommodation monies you have paid will be refunded, subject to any different mandatory remedy required by applicable law.
The WTS 2.5% customer-cancellation administration charge will not apply where the supplier is unable to provide the booked accommodation.
Nothing in these Terms restricts any mandatory legal rights or remedies available to you.
Unless your booking information states otherwise, check-in and key collection for Menorca Vacations accommodation are normally from 16:00 and check-out is normally by 10:00.
Different arrangements are subject to availability and may involve an additional charge.
The accommodation services and facilities included in your booking will be those expressly stated on the applicable property page, quotation or booking confirmation. Services may vary between properties and categories.
No particular housekeeping frequency, pool-towel service, welcome pack, reception service, extra bed, cot, high chair or other additional facility is guaranteed unless it is expressly included in your property information or booking confirmation.
Routine pool and garden maintenance will be provided where applicable to the booked property.
The accommodation price does not include the Balearic Islands Sustainable Tourism Tax unless your quotation expressly states otherwise.
The tax is payable locally. The amount is determined under the applicable legislation and may depend on the season, length of stay and number or age of guests.
Wi-Fi is included only where it is advertised for the booked accommodation or stated in your confirmation.
Its performance may be affected by local coverage, demand and technical interruptions. Neither WTS nor the accommodation supplier can guarantee continuous or uninterrupted internet access.
The supplier will take reasonable steps to restore the service where an outage is within its control.
You must use the accommodation responsibly and follow reasonable property and community rules.
In particular:
You are responsible for damage or loss caused by you or members of your party through deliberate action, misuse or negligence. You must report material damage promptly.
Any security deposit or damage-authorisation requirement will be disclosed before the booking is confirmed or in the supplier’s arrival information.
Serious or repeated breaches of reasonable property rules may result in the supplier taking proportionate action, including requiring occupants to leave where legally justified. This does not affect rights that cannot lawfully be excluded.
A booking made through SonBouVillas.com is for accommodation only unless another service is expressly confirmed in writing.
An enquiry form may allow you to express interest in car hire or another service. This does not itself create a booking for that service.
WTS may provide information about independent providers. If you choose to use one, the booking may be made directly with that provider and its own terms and conditions will apply. WTS is not a party to that separate contract unless we expressly confirm otherwise.
If a problem arises, please report it promptly to the accommodation supplier’s reception or local representative and contact WTS as soon as reasonably possible.
Prompt reporting gives the supplier and WTS an opportunity to investigate and try to resolve the problem while you are in Menorca.
If the matter remains unresolved, please write to WTS at sales@sonbouvillas.com after your stay with the relevant details and supporting information.
Failure to report a problem promptly may affect our ability to investigate it, but nothing in this section excludes or restricts your statutory rights.
WTS is responsible for providing its agency services with reasonable care and skill and for errors caused by WTS in administering your booking.
The accommodation supplier identified in your booking confirmation is responsible for providing and managing the accommodation under the accommodation contract.
WTS is not responsible for the supplier’s performance of the accommodation contract except where responsibility cannot lawfully be excluded or where loss is caused by WTS’s own acts or omissions.
Nothing in these Terms excludes or limits liability for fraud, death or personal injury caused by negligence, or any other liability or consumer right that cannot lawfully be excluded or restricted.
We strongly recommend that you arrange suitable travel insurance covering cancellation, medical treatment and repatriation, personal belongings and other risks relevant to your trip.
WTS does not sell travel insurance and does not provide its own bonding or other financial-protection scheme for accommodation-only bookings.
Depending on the circumstances and payment method used, you may have rights through your card issuer. Such rights are determined by applicable law and your card issuer and are not guaranteed or provided by WTS.
You are responsible for ensuring that everyone travelling has the passports, travel documents and permissions required for the journey.
Official entry, health and travel requirements can change. You should check current government guidance before travelling.
WTS processes personal information in connection with enquiries and bookings as described in the SonBouVillas.com Privacy and Cookies Policy.
Necessary booking information may be passed to the accommodation supplier and its authorised service providers so that the accommodation can be reserved, provided and managed.
The separate agency services provided by Web Travel Services Ltd are governed by the law of England and Wales.
The courts of England and Wales will have non-exclusive jurisdiction over disputes concerning those agency services. This is subject to any mandatory consumer right you may have to bring or defend proceedings elsewhere.
The accommodation contract is governed by the law and jurisdiction stated in the identified supplier’s booking conditions or confirmation.
Nothing in this section deprives you of any mandatory consumer protection that applies to you and cannot lawfully be excluded or restricted.
Telephone: 07312 101524 Email: sales@sonbouvillas.com
