COVID-19 & New Conditions for 2020

SON BOU VILLAS

Son Bou Villas manages the rental of more than 120 properties of all types, exclusively in the area of Son Bou. From small apartments to large luxury villas, for a holiday in Menorca for couples, families and premium customers. All properties have to adapt to demanding standards of quality.

OUR COMMITMENT TO YOU:

Nowadays, more than ever, in times where COVID-19 has monopolized our lives and taken so many things from us, we wish to secure our commitment to you and excite you again with your future holidays. For this reason, we are prepared to welcome you in our exclusive properties and we offer you specially flexible booking conditions. Shown below we explain to you how, and hope to be able to see you soon in Menorca.

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How do Payments work?

For 2020, the moment you confirm a booking we will only charge the first night of your stay as a deposit payment. The remaining amount of the booking will have to be paid 15 days prior to your arrival, and it can be done via credit card or bank transfer.

For bookings made with less than 15 days prior to arrival, the total amount must be paid.

What does the price include?

The price includes VAT and is per property, not per person.

On arrival you will find the property cleaned and ready for use, including bed linen and a double set of bath towels per person

Reception service and a 24 hour emergency assistance number are available.

Cleaning services included are: a full clean and fresh linen and towels every 8 days.

All power supplies, care and maintenance of the property, including pool, garden and any technical issue that may arise during your stay.

For bookings that stay a week or more we supply a Welcome Pack with basic groceries.

What happens if I wish to cancel the booking?

Once the booking is confirmed, it can be cancelled at any time until 15 days prior to arrival.

If you wish to cancel within the 15 days prior to arrival, please contact us and we will study your case in order to reach an agreement that will satisfy you.

Can I change my booking once it is confirmed?

Some alterations are possible, but it is very important that you contact our Bookings department, who will assist you and confirm if these changes are possible and if any charges apply.

How does key collection and return work?

We have a Reception office in the Son Bou area, which you will find on our Contact page. We will wait for you there to hand you the keys and give you all the property information, as well as any other information you may require.

The official check in and key collection time is from 4 pm. Please make sure you contact our Reception with your arrival details, so we can give priority to your property in case you have an early arrival.

The official check out and key return time is at 10 am. At Reception you will find luggage storage, showers and changing room facilities so you can enjoy up to the last minute of your holiday.

What if you have a problem or complaint with our service or accommodation?

We work really hard to avoid any problems or prevent a complaint, but we are not machines, and sometimes, some faults may arise.

If this is the case, it is very important that if you have a problem, you report immediately to Reception, so we can put our team to work on the solution and minimize the impact on your holiday experience.

We remind you tha Son Bou Villas will not assume responsibilities of complaints that have not been registered during your stay.

How does our breakage policy work?

Although the property is not yours, we trust you will treat it with the same care and respect as if it was.

If you cause harm or break something, please let us know about it so we can decide if we can assume the cost of the damage or you must take care of the cost.

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